Head of IT department
Our client is an international service company operating in customer service and business process support for global businesses.
The company is in an active growth phase: scaling its operations, strengthening its technological maturity, investing in automation, AI solutions, and improving the efficiency of internal processes.
The company has an entrepreneurial culture, a fast decision-making pace, and openness to new technological approaches. This is an environment where the IT function is expected to be not only a support function, but also a strategic partner to the business.
About the Role
We are looking for a Head of IT / CIO to lead the IT function and help the company move to the next level of technological efficiency.
This role is for someone who can combine infrastructure stability with development: someone who can see where technology can simplify processes, improve service quality, accelerate scaling, and create greater value for the business.
The focus of the role will include technology strategy, automation, integration of modern SaaS solutions, development of the AI direction, and building IT as a mature, open, and effective internal service function.
Key responsibilities
- Audit the current IT infrastructure, processes, and technology landscape.
- Build a technology strategy that supports business growth and operational efficiency.
- Search for, evaluate, and implement practical AI and automation solutions for business processes.
- Ensure the stability, security, and scalability of the IT infrastructure.
- Work with SaaS solutions, CRM systems, cloud infrastructure, and customer service tools.
- Strengthen collaboration between IT, operations teams, and business functions.
- Implement new tools to automate processes, improve productivity, and enhance service quality.
- Maintain high standards of information security and compliance.
- Build transparent, partnership-based communication between IT and internal stakeholders.
- Lead the IT team, develop people, and foster a culture of ownership, speed, and proactivity.
What Is Important for This Role
- Experience managing an IT function or a significant part of IT operations.
- Hands-on experience integrating ready-made solutions, SaaS platforms, CRM systems, and automation tools.
- Understanding of infrastructure for customer service, contact centers, service operations, outsourcing, or adjacent areas.
- Ability to identify practical opportunities for AI and automation in business processes.
- Strong communication with C-level executives, operations teams, and business stakeholders.
- Ability to quickly find, evaluate, and implement effective technology solutions.
- Maturity in information security, service stability, and compliance.
- English level sufficient to work in an international environment.
Experience in BPO, outsourcing, customer support, contact centers, system integrators, e-commerce, retail, or financial companies with a mature IT function will be an advantage.
Who This Role Is For
This position will suit someone who wants to have a real impact on the business, work at a strategic level, and implement change without unnecessary bureaucracy.
The role will be interesting for someone who enjoys not only maintaining systems, but also finding new opportunities: automating, optimizing, implementing modern tools, and building the technology function as a service for the business and internal teams.
This is an opportunity for a technology leader to join a company at an active stage of development and implement their own vision of what an effective IT function should look like in an international service business.
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- Individual approach: Each candidate is unique, so we carefully analyze your skills, experience, and career ambitions to find a position that meets your expectations.
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